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| Q: What time are you open? (What are your hours?) A: 6 a.m. until 8 p.m. Monday through Friday, Saturday by reservation. |
Q: I went by there on a weekday and the lights were out and there was a sign on the door saying “Nap Time”, what's up with that? A: Between noon (12:00 p.m.) and 2:00 p.m. we have a quiet time for the dogs. |
| Q: So the dogs are left on their own during nap time? A: Certainly NOT! There is always someone in the daycare with the dogs, they are not left on their own! We turn the lights out, play soft music, toss out blankets and pillows and let the dogs have a much needed rest period, which we also enjoy! |
| Q: What time are you open on Saturday? A: By reservation between 10 a.m. and 6 p.m.. |
| Q: How early do I have to reserve for Saturday? (Or, how late can I reserve for care on Saturdays?) A: Call before 7 p.m., on Friday of the week you are requesting the reservation for. |
| Q: Who can reserve for Saturday? A: Any PRE-registered dog will be eligible for reservations on Saturdays. |
| Q: What happens if I make a reservation, and fail to keep it? A: If you call as soon as you know you will not be requiring your reservation, (and it is the first time you have failed to show up), nothing. If you do not call to cancel, your reservation privileges will be limited. You may still make reservations, however you will be required to pay in advance, with no refunds if you cancel with less than 24 hours notice. |
| Q: How much does day care cost? (Click here to see how overnight fees are structured.) A: Full-Day, (5-14 hours), $ 25.00; Short-Day, (5 hours or less), $ 17.00; gst included; REMINDER: There are no 'Short-Day' rates on Saturdays. |
| Q: What types of payment do you accept? A: Plastic, (Visa, MasterCard, American Express, Interac), or cash. We do NOT accept cheques. NOTE: No cash transactions after 5 p.m.. |
| Q: What happens if I am late in picking up my dog? A: If you are later than our normal closing times you will be charged overtime fees. Each half hour (30 minutes) OR PORTION beyond normal closing time is $5.00, If we do not hear from you within one hour after closing we will assume your dog is overnighting with us. (Please note: This can cause major space issues if we are already full with overnighters.) If your dog is forced to overnight with us (if, for whatever reason, you have not contacted us within one hour of our normal closing time) you will incur the following charges: |
| Q: What do I need to show so my dog can start coming? A: We need verification of your dog's vaccines. (Distemper / Adenovirus (type2) / Parainfluenza / Leptospirosis / Parvovirus / Coronavirus - optional) They must be up-to-date and include the Bordaetella (Kennel or K-9 Cough) NASAL vaccine. Note: The Bordaetella vaccine must be administered by nose every SIX (6) months, and proof of compliance is required. Please Note: When you bring in these records for verification we need to be able to see EITHER the date the vaccine(s) were administered OR the date they are due to be re-vaccinated. (Remember, if you can't see the date; we can't see the date. Check carefully before coming in.) |
| Q: I've lost the vaccine record for my pet. Now what? A: Contact the vet you had the vaccines administered at, they can give you a copy of the record. |
| Q: We've just moved here from Timbuktu, (& didn't bring our pet's records), how do we get our pet's records? A: Call the vet and ask them to fax it to you. |
| Q: We can't remember the vet who did the vaccines. Now what? A: You can take your dog to a vet of your choice, and either have them re-administer the vaccines, (not recommended unless you KNOW they haven't been done in over a year), or ask them to perform a Titre (blood) Test which will show which anti-bodies your pet is still protected against, and which ones need 'boosting'. Bring the results to us as verification, along with any notes your new vet may wish to include. PLEASE be aware that the Titre Test does NOT have a standard, (and therefore cannot guarantee protection) and you need to feel comfortable that your dog is protected; discuss with your Vet any and all concerns over this test to be sure you adequately understand what it means. |
| Q: We have a puppy who has just had their first set of vaccines. When can they start coming to day care? A: Right away. Although it is recommended that you wait until your pet has had their full (third set) series of 'puppy vaccines', we will accept your pet as long as you continue the series and you bring in proof of those updated vaccines. Also required is the Bordaetella (Kennel or K-9 Cough) vaccine, NASALLY, as early as possible, (usually with the second set of vaccines.) Please be advised that if you chose to start your puppy earlier (before their third set of vaccines), there is the chance that they will become ill due to the fact that they cannot fight off, what (to a fully vaccinated dog would be nothing), to a young puppy, can/may cause illnesses. Check with your Vet to see what THEY recommend! |
| Q: Can my dog come even though they're not 'fixed' (ie.: spayed or neutered)? A: Yes, BUT - We prefer your pet to be "Bob Barkered" (spayed or neutered). However, some folks do not want to do this, and, so, for the present, we are still accepting un-'fixed' pets. It will be on a 'First-come ~ First-served' basis, which means that if an UN-spayed female is here, an UN-neutered male will be turned away for that day, and vice-versa. The exception is for puppies 7 months old or younger, they will not be turned away because they aren't 'fixed'. Un-fixed pets may reserve up to one week in advance, with a maximum of 3 days in any one week. |
| Q: My puppy isn't 'house-broken' yet, can they come to day care? A: Absolutely! We will help them learn where they should be going to the bathroom, and clean up any messes they create. |
| Q: My older dog is incontinent at times, will this be a problem? A: Not for us! As long as your pet has been checked by a Vet and has been certified healthy, they are welcome! We will clean them up and help them retain their dignity. |
| Q: If you're an indoor day care, where do the dogs go to the bathroom? A: We take them out every few hours to a section of outdoor space so they can relieve themselves. (We take puppies and older dogs out more often, as needed.) |
| Q: How many staff members do you have? A: Two full time and one casual part time. |
| Q: How do you discipline the dogs? A: Depending on how many times in a given moment we have had to correct a dog, they will either be given 'the finger', (NOT what you're thinking! We wag our finger at them to let them know they've done wrong!) or they will be placed in a crate for five minutes of separation. If they continue their antics, they are separated for longer periods. For 'group' infractions we bang a stick/newspaper against a counter, or use a spray of water, both of which are equally effective in stopping the unwanted behaviour. (Mostly because they like to 'drink' the water!) |
| Q: Do you crate the dogs? A: Yes, but only for time-outs. |
| Q: Don't the dogs fight? A: No, why should they? Some come in with an attitude which quickly gets adjusted! (Especially when they see what fun they could be having!) There have been a few spats, which have been dealt with, but by and large, the dogs just want to have fun! |
| Q: What do you do if a dog starts a fight? A: Separate them instantly. (Then we check for injuries.) We call owners if warranted. Dogs who continually show this type of behaviour will be reassessed and we will discuss with owners what options are available. |
| Q: What if my dog injures another dog? Or their dog injures mine? A: Everyone signs a legal form when they register agreeing to be responsible for any damages caused by their pet. So, if your dog injured another dog, you would be responsible for recompensing the other owner and vice-versa. If the situation is deemed to have been caused by a gross mismanagement on our part, we will take FULL responsibility and recompense both parties vet bills. |
| Q: What emergency procedures do you have in place? A: With respect to emergency Vet care, we have Dr. Snyder, from Small Creatures Pet Clinic, 'on-call' (He will see a pet in an emergency for us during regular hours), as well as the two Emergency Pet Clinics in Langley City for 'after or before' hour emergencies. We have also taken Pet First Aid, through the St. John's Ambulance staff. Also, we believe that an aware pet is a safer pet, so we regularly hold fire drills to ascertain that we can remove all the animals, quickly and safely, from the day care in the event of a fire, earthquake or flood situation. As well, our 'casual-part-time employee' is a Certified Vet Assistant, currently working full-time with Central Langley Pet Hospital, inside Pet Smart. |
| Q: I'm curious, how do you hold a fire drill for dogs? A: We gather the dogs all in one area, and start attaching leashes, (which is the reason we prefer you to bring a leash for your pet). As all the dogs are leashed, we gather the leashes and exit the building. We don't, for the drills sake, actually exit the building, we get them to the door, and call it successful if we are able to get to that point in under 5 minutes, usually we are able to do it in under 3 minutes. |
| Q: Do you offer pet training classes? A: Not formally, no. We do require the dogs to sit before getting their leash placed on and we work with you to assist in potty training. We will offer tips if you ask, about specific training issues, or offer names of formal trainers if you wish. |
| Q: Do you offer overnight care or boarding? A: Yes, but your dog must be a regular attendee of the day care. Q: Why? A: We take the dogs home with us, where they have free reign of our house and yard. We need to be sure your pet will respect those boundaries, as well, that they get along with our dog & two cats. (They wouldn't have much fun if they were constantly fighting with our dog!) Plus, we bring them back to the day care during the day, so they will enjoy their stay more if they are already used to being in a noisy, constantly moving environment. |
| Q: Do you allow Pit Bulls? A: While we would love to say yes, unfortunately we have to say no. Insurance is just too cost prohibitive. Occasionally we may take a puppy, but for the most part we need to say no. |
| Q: Are there any other dogs that aren't allowed to come? A: Only ones who have been branded a 'dangerous dog' by the authorities. This is because the rules and regulations designed to restrict this type of dog's movements are beyond our financial ability to provide a safe and enjoyable experience for the animal. |
| Q: Are you looking to hire anyone? A: No. Sorry. Not in the foreseeable future. |
| Q: Do you take volunteers or offer work experience for students? A: No, not at present. |
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