Changing &/or New Information Make sure you keep yourself up-to-date! last up-dated: June 2010

NEW information will be posted at the BOTTOM. UPDATED information will be added to an already existing section, with the 'updated on' date changed to reflect new info.

Rates and Services: Please check out our Services and Fees page for complete list of charges. added: Mar. 2007

UN-FIXED PETS: If your pet is not spayed or neutered, and is over 7 months old, you must always call and reserve a spot. You will be able to reserve up to three (3) spots, one (1) week in advance, to a maximum of three (3) spaces in any week. NOTE: If you have forgotten to reserve, you can still check on the day you are wanting care, we may still have an opening! added: Dec. 2006; updated: May 2007

OVERTIME: If you are unable to pick your pet up before normal closing time, (or if you need to drop off earlier than normal opening times), we will now be enforcing the $6.00 per half-hour, or portion, fee. (Check the F.A.Q. page.) added: Dec. 2006; UPDATED: June 2010

OVERNIGHT: To confirm your reservation you need to pre-pay one-half the expected fee prior to the first day/night, with full payment due when dropping off your pet. There will be no refunds or ‘carry-overs’ for unused portion(s). There will be a one-half night charge ($17.50) should you cancel your reservation with less than 24 hours notice. (Click here to see how overnight fees are structured.) UPDATED: Mar. 2007; RE-UPDATED: June 2010

HOLIDAY PICK-UPS: We will no longer pick-up on or during a holiday weekend, (or on days we are closed). We will still do returns over holidays. A surcharge of $12, incl. hst, to retrieve your pet on days we are CLOSED. $24 to retrieve your pet on CLOSED days; and $35 for CLOSED days.) Request an e-mail copy of our PDF calendar showing closures. UPDATED: Jan. 2008; RE-UPDATED: June 2010

PAYMENT OPTIONS: Payment is expected on the day the service is rendered. You may still choose to pay when dropping off or picking up. (We do offer pre-payment options.) All accounts unsettled after 15 days will be subject to an administration fee of $2 per calendar day past 15 days. added: Dec. 2006; UPDATED: June 2010

VACCINE UPDATES: Please remember we need to see verification of updated vaccines yearly. If your pet is over two months past due, (or you have received your third reminder notice), you will no longer be able to use our services until you verify they have been updated. (Titre (blood) Test is still acceptable, although you will need to confirm with your vet the adequacy of your pet's protection.) KENNEL COUGH – K-9 COUGH – BORDAETELLA Whatever name your vet chooses to call it, is BACK and running RAMPANT in Langley & the Township. Due to the nature of this virus, effective immediately (August 2008) we request your dog be vaccinated NASALLY, (in/up the nose) against this disease every SIX (6) months. Proof of compliance is required. Please note that if YOUR Veterinarian prefers, or suggests, the injection after you have requested the nasal version, we will still accept your pet in day care. All canines, more than 2 weeks overdue for this vaccine, will be turned away until it has been up-dated, and proof of this brought to us. added: Dec. 2006; UP-DATED: Aug. 2008; RE-UPDATED: July 2010

PARKING REMINDER: Please use the marked parking spaces. Also, please, if you choose to stop in front of our bay doors, TURN OFF YOUR ENGINE! The fumes are obnoxious. Thank you for your cooperation in this. added: Dec. 2006; updated: Aug. 2007

SATURDAY RESERVATIONS: If you book/reserve a space for a Saturday, and fail to keep the reservation, (OR call after 10 a.m. on the Saturday in question to cancel your appointment), your reservation privileges will be limited. You may still make reservations, but you MUST pre-pay. (Card holders may choose to have a day deducted from their card in lieu of pre-payment.) Please remember that there are NO short-day payment options on Saturday. added: Dec. 2006

QUIET TIME: Quiet Time is from noon (12 p.m.) until 2 p.m. Mon — Fri.. We prefer that the dogs arrive no later than 11:45 a.m. so they can settle down before quiet time. If you must bring your pet to the day care during Quiet Time, your “IN” time will be considered as “NOON” for calculating the short-day rate. Conversely, if picking-up during Quiet Time, your "OUT" time will be considered as 2 p.m.. Please plan your timing carefully. "REMEMBER: Your failure to plan, does not make it our emergency..." added: Dec. 2006

NEW CLOSING TIME: As of October 29, 2007, we will be closing at 8 p.m.. added: Oct. 2007

THE DREADED HST As of July 1, 2010 we have increased our costs to reflect the new definition of 'fair taxation', (ie: HST). added: June 2010